Returns & ExchangesJanuary 28, 2023 2023-02-01 8:38
Returns & Exchanges
Returns and exchange policy
- What are the terms of the exchange policy?
- You can apply for an exchange within 7 days of the product being delivered.
- We do not have our own delivery service, we rely on delivery partners like Bluedart, Delhivery, DTDC, etc.
- In case of an exchange the delivery partner charges us for a reverse pickup from the customer’s location and the additional delivery charges for delivering the new product again to the customer’s location, as these charges are two-way, we request our customers to pay for one way charge i.e ₹100.
( Which will be credited back to the customer’s store wallet after the product quality check is complete)
- We do not accept exchanges on certain categories including but not limited to stationery items like stickers, posters, collage kits, framed posters, and shorts.
- I purchased a product at a discount. Will I get a refund of the original value of the product?
If the order placed during a sale is returned to us, only the amount paid by the customer will be refunded, not the current product price.
- How do I create an exchange request?
To exchange your order, you will need to log in to your account and follow the steps:
- Go to ‘Orders’
- Click on the exchange button next to the product you want to send us back. Select the reason for the exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
- Click on the acknowledgment box and submit your exchange request.
- Your replacement order will be shipped once the original order is successfully received at our warehouse, and the tracking details will be shared with you accordingly.
- In case your pin code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us. We will credit 100 Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.
- I have created an exchange request. When will the product be picked up?
Once your exchange request has been accepted your reverse pickup will be arranged within 3 days.(In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.)
- When will my exchange product be delivered?
The exchange product is shipped out once the original product reaches our warehouse and the quality check is done, this whole process can take upto 10-15 days. So the customer can expect to receive the exchange order in 15-20 days.
- I exchanged the product once but want to exchange it again.How can I do that?
Once the product is exchanged and delivered, no further actions such as exchange or refund will be applicable on that order.
- What are the terms for the return policy?
- Customers can return their order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s). (the return shipping cost will be credited back to the customer’s store wallet)
- We do not accept returns on certain categories including but not limited to stationary items like stickers, posters, collage kits, framed posters and shorts.
- In case of return the customer will only be reimbursed the amount paid for the products. COD and delivery charges will not be reimbursed after the goods return.
- When will my return be rejected?
We may refuse returns, in case the items received have not been sent back with all its original packaging and perfect condition.
- How and when will I get my refund?
For prepaid orders the refund will be processed back to the customer’s account and for the COD orders the amount will be credited back into the customer’s store wallet unless stated otherwise from the customer care. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- In case I return the products, will the COD/Shipping charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable
- Can I return my order after 7 days?
We always strive to give the best service to our customers, sometimes we understand that it is not possible to register a request within the given time.
Please reach out to customer support by submitting your request via the “contact us” form, with your original product photo and we will try and get the best solution for you.
- How do I create a return request?
- Go to ‘Orders’
- Click on the return button next to the product you want to return.
- Select the reason for return from the dropdown.
- Click on the acknowledgment box and submit your return request.
- In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 store credit in your account in lieu of the shipping costs.