Shipping PolicyFebruary 1, 2023 2023-02-01 8:38
Shipping and Tracking
- What if my product is undelivered ?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as store credit to your Otaku Kulture account which will reflect within 48-72 hours of initiation.
- How do I track my order ?
You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
- Are there any additional shipping charges?
The Otaku Kulture provides FREE shipping for all orders above ₹799 in India. A shipping charge of ₹50 is payable only on orders below ₹799. Minimum order value should be ₹199 (excluding GST).
- How long will it take for order to be delivered ?
All orders are processed within 12-24 hours.
Estimated delivery time
- For metros: 1-4 days.
- For the rest of India: 5-8 days.
(Please note: All the COD orders may take upto 24-48 hours to be processed.)
Order and payment
- Money from my account was deducted but my order was not confirmed. What should I do?
In case this happens please contact our customer care with the screenshot of the payment done by you on firstname.lastname@example.org so we can get the issue resolved at the earliest.
- Is there any additional charges for cash on Delivery (COD) orders?
Yes we charge a flat fee of ₹50 for every COD order.
- How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
- How do I cancel the order that I have placed?
Tap on “My Orders” section under the main menu of our Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at email@example.com and we will sort it for you.
- How do I know my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- How do I check the status of my order?
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on the left-hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at firstname.lastname@example.org, and we will see what we can do to help.
- I want to add more products to my order. Is it possible?
If after placing the order you want to add something to it please contact us at email@example.com and we’ll get it done for you.